Oregon Health Authority and 988 lifeline logos
Amy Young

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Data dashboard and ‘Connect to Hope’ awareness campaign for 988 Oregon

Oregon Health Authority is marking the third anniversary of 988—the three-digit number that anyone can call, text or chat when in need of mental health support—with two significant milestones: the launch of a new data dashboard to increase transparency, track usage and demonstrate the impact of 988 in Oregon and the start of a new public awareness campaign, called 988 Oregon: Connect to Hope.

When someone in Oregon calls, texts or chats 988, they are connected with mental health crisis counselors at one of the state’s two designated 988 centers. By connecting people with resources and upstream support, 988 helps enhance access to care and potentially reduce more costly interventions such as hospital visits.

The new 988 data dashboard helps answer common questions about 988 trends in Oregon. The dashboard also highlights the rise in calls, text and chat volume since it began in July 2022.

Read the full release from the Oregon Health Authority
When you need someone to listen, call or text 988
  • Will 911 be called if I contact 988? If you or the person you are calling about is in physical danger, your 988 counselor will contact 911 for emergency services support.
  • Some examples of this are when: A suicide attempt is in progress; a person has a specific suicide or self-harm plan that they are carrying out; a person is in the midst of an overdose; a person is experiencing physical symptoms that could either be a panic attack or an acute medical emergency
  • 988/911 Both provide critical support but focus on different crisis types 988 specializes in behavioral health crises, offering crisis counseling and emotional de-escalation. 911 addresses physical dangers needing police, fire, or EMS.
  • Infographic comparing the roles of 988 and 911 for different support and emergency situations. Transcribed Text: 988 988 OREGON Mental Health & Substance Use Support Suicide Prevention & Crisis De-escalation Connection to Local Care & Treatment Resources Whole-person care 911 Medical Emergency Fire Crime in Progress Life-Threatening Situations

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